Returns & Exchanges

Every Mindlos piece is made to order, just for you. That keeps waste down and means no dead stock — it also shapes how returns work.

Misprints, defects or the wrong item

If your order arrives damaged, misprinted, defective or isn’t what you ordered, we’ll make it right at no cost to you — a free replacement or a full refund, your choice. Email a@mindlos.com within 30 days of delivery with your order number and a clear photo of the issue. You won’t need to send the item back unless we ask.

Wrong size

Check the size guide on each product page before ordering. If the fit isn’t right, contact us within 14 days of delivery and we’ll help you exchange it for another size. Items must be unworn, unwashed and in original condition. Return shipping for size exchanges is paid by the customer; we cover the cost of making and shipping your new size.

Change of mind

Because each piece is produced specifically for your order, we don’t offer refunds for change of mind, except where the law in your country requires it.

Lost parcels

If tracking shows no movement for an unusually long time, or your parcel is marked delivered but hasn’t arrived, email us and we’ll investigate with the carrier. If it’s confirmed lost, we’ll send a replacement.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show the funds.

This policy doesn’t affect your statutory rights under the consumer protection laws of your country, including South Africa’s Consumer Protection Act and Electronic Communications and Transactions Act.

Questions? a@mindlos.com